Flights Direct

First class passengers flying to or from London Heathrow airport with Lufthansa can expect first rate treatment. A new personal assistant service has been launched by the German airline to operate on London Heathrow and City airports.

After a successful three month trial period, the airline decided to make the service permanent. Personal assistants will escort passengers from the check-in desk, through the security checks –not waiting in any queues – all the way to the Lufthansa waiting lounge.

When arriving at the airport, a personal assistant will greet passengers at the door of the aircraft and take them through passport checks and customs.

The service is available for all first class passengers as well as the Hon Circle members – who have the highest number of air miles.

“The service offers a new and exclusive benefits for our best and most loyal customers flying out of London, and strengthens our position in the premium segment,” says Marianne Sammann, Lufthansa’s general manager in the UK and Ireland.